THE CEO of Starbucks has apologized for an incident where two black men were arrested while waiting for a friend at one of the mammoth chain’s Philadelphia cafes.
In a statement, CEO Kevin Johnson, expressed the company’s “deepest apologies” to the men for what he said was the “reprehensible outcome” of the incident.
Johnson said the company would investigate and “make any necessary changes” to avoid a recurrence.
“Starbucks stands firmly against discrimination or racial profiling,” he said.
The video posted by a Starbucks client shows several uniformed police officers questioning and then handcuffing the two men, who offer no resistance.
In the foreground, a white client objects to the scene, repeatedly asking an officer, “What’d they do? What’d they do?”
The woman who posted the video, Melissa DePino, tweeted: “The police were called because these men hadn’t ordered anything. They were waiting for a friend to show up, who did as they were taken out in handcuffs … All the other white (people) are wondering why it’s never happened to us when we do the same thing.”
She said it was a Starbucks employee who called police.
Johnson, in his statement, said the store manager never intended for the men to be arrested, adding that he hoped to meet them personally “to offer a face-to-face apology.”
The video drew widespread attention. Drummer Questlove of the group Roots tweeted a question: “Waiting in a Starbucks while black is a crime?”